Frequently Asked Questions

Everything you need to know about Neilsen Tools fashion and service.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

How do I process a return or exchange?

You can return or exchange any unworn items with original tags within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label.

What payment methods does Neilsen Tools accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your garments ethically sourced?

Yes, Neilsen Tools is committed to ethical manufacturing. We partner exclusively with factories that adhere to fair labor practices and utilize sustainable materials whenever possible.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your door.